Refund Policy

At bespokepatches.com we take pride in delivering high-quality custom embroidered patches tailored to your specifications. We strive to ensure your complete satisfaction with our products and services. However, due to the customized nature of our products, we have established the following refund policy to clarify the circumstances under which refunds may be considered.

We do not offer refunds once the digital mockup is approved by the customer. Approval of the digital mockup signals the go-ahead for production, and no refund will be issued once production is in process.

If you wish to cancel your order, you may do so within 24 hours of placing the order to receive a refund. After this 24-hour window, the order is considered confirmed, and no refund will be provided as production planning will have already started.

Customers can request unlimited edits to the digital mockup for paid orders. Once the digital mockup is approved, no further changes can be made, and no refund will be available.

To maintain transparency and quality, we provide a video/Picture proof of the finished product before shipping. This allows you to review the final product and ensure it meets your expectations. Only after you approve the video proof will the product be shipped to you. As such, no refunds can be issued once the parcel is in your hands, as delivery only occurs after your approval of the video proof.

In the event of a defect or wrong order, customers may contact our support team to discuss the possibility of a refund or remaking of the product. Please note that we do not offer a 100% refund in any case. The refund percentage will be determined after a Quality Assurance (QA) review.

Custom products require careful attention to detail, and while we do our best to meet your deadlines, we cannot control delays caused by shipment companies, especially for rush orders. Therefore, we do not offer refunds for delays in delivery due to factors beyond our control, including shipping company delays. We recommend placing orders with ample lead time to avoid such issues.

Please note that we do not offer refunds if you change your mind after the order has been confirmed or the digital mockup has been approved. As our products are custom-made, we cannot accommodate refunds for orders where the design or product specifications have already been agreed upon.

We are not responsible for any taxes or additional fees imposed by your state or country. Any such charges are non-refundable and are the responsibility of the customer.

We value your business and are committed to providing you with the best possible experience. While refunds are limited due to the custom nature of our products, we offer flexible options for remaking or correcting orders to ensure your satisfaction. By placing an order with us, you agree to the terms outlined in this refund policy.

If you have any questions or concerns, please don't hesitate to contact our support team.